What These Terms Actually Cover
Our terms apply the moment you open an account and continue for as long as that account remains active. They cover how your account is created, how your funds move through payment methods like Touch 'n Go eWallet, Boost, and GrabPay, and how disputes are handled
-
1
if they arise. We do not extend access to regions where local law prohibits it — eligibility is determined by your jurisdiction at the time of registration. When you deposit using DuitNow or FPX, the transaction is recorded under the terms in force at that moment.
-
2
If we update the terms, we notify you through the contact address on your account before the changes take effect. You have the right to close your account if you do not accept any revision — just reach out to our support team and we will
-
3
process the closure without penalty. Account activity, including wallet transactions, session history and any communications with our support team, is governed by the version of these terms active at the time of that activity. Where a conflict exists between a promotional message and the core terms,
-
4
the core terms take precedence.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.